FAQ


Q. How can I place an order? 

Click on the product that you are interested to buy, and "Add to Cart”. The product will reflect in your shopping bag.


Q. Can I place my order over phone

Yes, you can place your order over the phone by calling on our customer care number 011-42466619/20 (10 AM - 6 PM). The customer care representative will assist you in the process.


Q. What are the delivery charges?

 The delivery charges are Rs 99 if the order value is less than Rs 999. While, orders of Rs 999 or above are delivered free. 


Q. What is the estimated delivery time?

The expected dispatching time for the order place is 3 - 4 days.

However, estimated delivery time depends on the product's availability and the destination to which you want the order to be shipped 


Q. How can I track my order?

The status of your order is updated to you via emails but if you haven't received any updates, please get in touch with our Customer Care Team immediately. Give us a call on 011-42466619/20 (10 AM - 6 PM) or drop us an email at e-commerce@sassoon.co


Q.  How can I return/exchange/cancel my order?

Refer to the "Return Policy" mentioned on our homepage.